We're one email away.
Healvi is a small team in India. There is no ticket queue and no chatbot — you write to us, a person reads it, and you get a real answer. Usually the same day, always within 24 hours on business days.
Ways to reach us
Something's broken
A crash, a wrong number, a plan that won't load. Tell us what you did and what happened — a screenshot helps enormously.
Report a bug ›Your data
Want a copy of everything we hold, a correction, or a full erasure? Ask us — or do it yourself in seconds from Profile → Delete Account.
Make a data request ›Ideas & feedback
Missing a feature, or think something is worded badly? Blunt feedback is genuinely welcome — a lot of Healvi exists because someone asked.
Send feedback ›Common fixes
I didn't get my verification code
Check spam and promotions first — the code arrives within seconds from our address. If it isn't there, wait 60 seconds (there's a deliberate cooldown so a stuck screen can't flood your inbox) and tap resend. Still nothing? Email us the address you signed up with and we'll look at the delivery log.
My lab report didn't upload or read correctly
Photos work best flat, in good light, with the whole page in frame and no glare on the values. PDFs from the lab work better than scans of printouts. If a marker was read wrong, you can always type the values in by hand — and please send us the report format so we can teach Healvi to read it.
My data disappeared after I reinstalled
Sign in with the same account and it will come back — your records live on our servers, not only on the phone. If you were using guest mode, that data was on the device only, and reinstalling clears it. Creating a free account is what makes your history survive a lost or reset phone.
Reminders and notifications stopped arriving
Check iOS Settings → Notifications → Healvi is allowed, then reopen the app once — Healvi re-syncs its reminder schedule on launch. Reinstalling iOS apps clears all scheduled notifications, which is the usual cause.
How do I delete my account and everything in it?
Profile → Delete Account, inside the app. It's immediate, permanent, and covers every health record tied to you. There's no waiting period and you don't need to email us for it. If you can't get into the app, write to support@healvi.in from your registered address and we'll do it for you.
Is there an Android version?
Not yet. Healvi is launching on iPhone first so we can get one platform right before spreading thin. Android is planned — join the early-access list and we'll email you when it's ready.
Before you write to us
Two lines that make a support email much faster to solve: which iPhone and iOS version you're on, and what you tapped just before it went wrong. A screenshot beats both.
Grievance Officer
Under India's Digital Personal Data Protection Act, 2023, Healvi's Grievance Officer is Kolli Vibash, reachable at support@healvi.in. Complaints are acknowledged within 24 hours and resolved within 15 days.
For everything else, see the Privacy Policy and Terms of Service.