Privacy Policy

1. What we collect

Account details you provide (name, email, phone, age, gender, blood group), health information you enter (vitals, symptoms, cycle logs, diet preferences, medical conditions), and documents you upload such as lab reports and prescriptions.

We do not collect your location, browsing history, contacts, purchases or financial information. Healvi only accesses photos or files that you specifically choose to upload.

2. How we use your data

Your data is used only to run Healvi's features — AI lab report analysis, diet plans, cycle predictions, wellness plans, reminders and health insights — and to personalise them for you.

We never sell your data and never share it with advertisers. There is no third-party advertising in Healvi, and nothing you enter is used for tracking or ad profiling.

3. AI processing

When you use AI features (lab analysis, chat, symptom insights, diet plans, wellness photo analysis), the relevant health context is sent securely to our AI processing partner, Groq, solely to generate your response. It is not used to build advertising profiles or to train third-party models on your identity.

4. Storage & security

Your data — including health records, cycle logs, wellness plans and chat history — is stored on Healvi's secure servers and synced from your device, so it stays safe if you lose or change your phone.

• Encrypted in transit with TLS and at rest with AES-256.
• Access tokens are held in your device's secure keychain, not in ordinary app storage.
• Sensitive screens block screenshots, and Women's Health can be locked behind Face ID or your passcode.
• Our servers enforce per-user isolation on every request — one account can never read another's records.

5. Your rights (DPDP Act, 2023)

Under India's Digital Personal Data Protection Act you can access, correct, or permanently erase your data, and nominate someone to exercise these rights on your behalf.

Deletion is built into the app: Profile → Delete Account removes your account and all associated health data from our servers. You can also email support@healvi.in for a copy of your data or a correction.

6. Data retention

We keep your data only while your account is active. When you delete your account, your records are permanently erased and cannot be recovered.

7. Children

Healvi is not directed at children under 13. We do not knowingly collect data from children. Accounts for minors should be created and managed by a parent or guardian.

8. Not medical advice

Healvi provides informational insights, not diagnosis or treatment. Always consult a qualified doctor for medical decisions. In an emergency in India, call 112 or 108.

9. International data transfers

Healvi is built for India, but some of our service providers — including our AI processing partner (Groq, USA) and parts of our cloud database infrastructure — operate servers outside India. Where your data is processed outside India, we require these providers to protect it to a standard consistent with this policy and applicable law.

10. Cookies and this website

healvi.in sets no cookies, runs no analytics or advertising trackers, and embeds nothing from third-party servers. The only personal information this site can receive is an email address you type into the early-access form, which we store solely to email you once at launch and never share.

11. Changes to this policy

If we make material changes to this policy, we will notify you inside the app before they take effect, and update the "last updated" date at the top of this page.

12. Contact us & Grievance Officer

Questions or data requests: support@healvi.in — we respond within 24 hours on business days.